Shipping
> All orders with a delivery charge of less than $3.50 will be mailed with a stamp without a tracking number (no guarantee on delivery times). To upgrade your purchase to Expedited Parcel shipping, select the option at checkout. Regular shipping is free on all orders of $35 and over!
> All orders with delivery costs over $ 12 will be automatically posted in Expedited Parcel with tracking number. We offer free Expedited Parcel shipping on all gold jewelry in the wedding section and on orders over $150.
> Workshop pickup is available for your orders placed online. Use the code PICKUP at checkout to subtract the shipping cost from your cart. The workshop is open Monday to Friday, 9 a.m. to 4 p.m. Note that it is preferable to take an appointment before coming to ensure that there will be someone on site at the workshop to serve you. An email will be sent to you when the order is ready for pickup.
ESTIMATED DELIVERY TIME *
> Montreal
Regular: 1 to 5 working days
Expedited: 1 to 2 working days
> Quebec + Ontario
Regular: 2 to 10 working days
Expedited: 1 to 3 working days
> Alberta + British Columbia
Regular: 1-2 weeks
Expedited: 3 to 7 working days
> Other Canadian provinces
Regular: 1-2 weeks
Expedited: 3 to 7 working days
> United States: 1 to 3 weeks
> Europe: 1 to 4 weeks
> International: 2 to 6 weeks
* Customs charges are the customer's responsibility. Please note that for orders to the United Kingdom, customs fees and VAT (20%) are charged on arrival.
* An order will be considered lost only after 45 days. No refund or replacement of merchandise will be made before this deadline.
* Please note that no refund or replacement will be given in the event of an error in the delivery address. It is your responsibility to write the correct address or to contact us in order to make the modification in the event of an error, and this before the order is sent.
Thank you
